| Weekday Wisdom |
on innovation |
|
|
|
Innovation · Ideas & invention
|
|
Good to see you, wonderful Sebastian,
If somebody offers you a biscuit today, take it and ask no questions, it's National Chocolate Chip Cookie Day. Which brings us to innovation again. A few weeks back we looked at reverse engineering, so today I thought I'd share three marvellous stories about happy accidents, and what you can learn from each of them.
|
| 01 |
The cookie that invented the chip.
In 1938 Ruth Wakefield chopped a Nestlé chocolate bar into her cookie dough at the Toll House Inn in Massachusetts, and the chocolate chip cookie was born. Word spread. Nestlé noticed its chocolate bar sales spiking in one corner of the state, went to look, found the cookie, and in 1939 struck a deal to print her recipe on the wrapper. Then it scored the bar into 160 pieces and put a little chopper in the box. Only after all that did somebody at Nestlé think to invent the chocolate chip.
|
|
| 02 |
The one that really did melt.
In 1945 Percy Spencer stood near a Raytheon magnetron and the snack in his pocket went soft. He fetched popcorn, which popped. Then an egg, which exploded over a colleague. Within months he had filed the patent, and by 1947 Raytheon was selling the world's first microwave oven. Other engineers had noticed the magnetron warming things for years and simply moved their snacks. Spencer was the one who asked what else you could put in front of one.
|
|
| 03 |
The wallpaper nobody wanted.
In 1957 Alfred Fielding and Marc Chavannes sealed two plastic shower curtains together, trapping a grid of little air bubbles, and took the result to interior designers as daring modern wallpaper. Nobody bit. They tried again as greenhouse insulation. Nobody bit. Then in 1959 IBM needed to ship its new 1401 computer across America without it arriving in pieces. Same material, third customer. You know it as Bubble Wrap, and the company they founded to make it, Sealed Air, is now worth billions. They never changed the invention. They changed the question.
|
|
|
One key takeaway
Before you fix the flaw, find out who it's perfect for.
|
|
|
How to use it day to day
| • |
Watch what people actually do with your product. Nestlé didn't set out to invent the chocolate chip. It spotted odd sales figures in one town, went to look, found a cookie, and invented the chip to serve it. |
| • |
Change the customer, not the product. Bubble wrap failed twice and was never once altered. Before you rebuild the thing, go and find someone else to show it to. |
| • |
List the complaints. Too slow, too small, too odd, too expensive. Then for each one, name a customer who would call it the reason they bought. |
|
|
|
|
Now go and dig out the thing that didn't work.
Big love,
Chris & the 42courses team x
|
|
p.s. Ruth's recipe survived all of it, more or less unchanged, and Nestlé still publishes it here. Today seems the right day.
|
|
|
 |
| Weekday Wisdom is a Tuesday habit from 42courses, where 50,000+ people in 160+ countries learn from working practitioners. |
Bonus dad joke Q: Why did the biscuit go to the doctor? A: It was feeling crumby. |
This email was sent to subscriber@example.com because you signed up for the 42courses newsletter. Why did I get this? · Update your preferences · Unsubscribe 42courses · 7 Francis Grove · London, SW19 4DW · United Kingdom |
|